Refund & Cancellation Policy
Last updated: June 4, 2026
We want you to be happy with your site. This policy explains how our free demo, our simple monthly plan, and cancellations work. It forms part of our Terms of Service.
1. Demos Are Free
Requesting and viewing a demo costs nothing and creates no obligation. We build a real, custom site for your restaurant and show it to you before you pay anything. You only start a plan if you decide to go ahead.
2. No Setup Fee, Simple Monthly Plan
- Ahead Kitchen is a simple monthly plan with no setup fee. You see your finished site for free and only begin paying if you choose to.
- Because you start your plan only after seeing your site, you already know what you're getting. Still, if you change your mind within your first 30 days, email us and we'll refund your most recent monthly payment.
- If anything isn't right at any time, tell us, and we'll work to fix it.
3. Cancel an In-Person Sale Within 3 Days
If you start a plan during an in-person visit from us, we give you a 3-business-day right to cancel, no questions asked. Email support@aheadkitchen.com within three business days and we'll cancel the order and refund any payment in full. This is our own policy; where any law gives you additional cancellation rights, those apply too.
4. Cancelling Your Monthly Plan
- Your plan renews each month until you cancel. You may cancel at any time. There's no contract.
- Cancellation stops future billing. The current paid month is not pro-rated or refunded, except under the 30-day guarantee above or where required by law.
- If you cancel, your hosted site comes offline at the end of the paid period and the self-serve editor and refreshes stop. Your content and your finished site remain yours: ask us and we'll provide an export of your site (its static files) that you can host elsewhere. We never hold your site hostage.
5. How to Request a Refund or Cancel
Email support@aheadkitchen.com from the contact on file, with your restaurant name and what you'd like to do. We aim to respond within two (2) business days. Approved refunds are returned to your original payment method via Stripe.
6. Billing Questions & Chargebacks
If you see a charge you don't recognize or believe is in error, please contact us first. We can almost always resolve it faster than a bank dispute. Charges from us appear on your statement as AHEAD KITCHEN.
7. Contact
Questions about this policy? Email support@aheadkitchen.com.